MONARQ works with an extensive network of more than 250 of the highest quality importers, distributors and retailers, assuring the best possible distribution for each of our brands. Our distribution partners are carefully selected and share our brand-building philosophy. In the majority of the markets we offer several distributor options, avoiding competitive issues within the distributor’s portfolio. We maintain close day-to-day contact to make sure that the brands are being distributed and marketed in the best possible way.
The Duty Free channel typically includes free-trade zones, military, diplomatic services, airports, seaports, cruise ships, cargo/commercial vessels and border stores. We service all the relevant operators in these channels, either directly or in co-operation with specialized local or regional duty free distributors. For many brands, travel retail is an important show window. Therefore, we have adopted a tailor-made approach for this channel, respecting the wishes and requirements of both suppliers and duty free operators.
The cruise-ship channel is part of the duty free channel but different in nature. Commercially, we call directly upon the main cruise-ship companies, presenting our brands, programming and activating on board the ships. Once listed and on the bid list, we ensure sufficient inventory in our Miami bonded warehouse and logistically service this channel in close co-operation with our shipchandling partners throughout the USA and Latin America.
MONARQ is a member of IAADFS (International Organization of Airport Duty Free Operators) and we attend the local - and regional trade shows, such as Barra Mexico, BCB Sao Paulo and Asutil, as well as the annual Cannes TFWA conference, Anuga and BCB in Berlin.
Our Finance & Administration Department coordinates all financial & administrative services from our Headquarters in The Netherlands
All orders are processed by our full-service multilingual Customer Support Department, based in our Headquarters in The Netherlands. Our experienced team consists of people who speak fluent English, Spanish, French, German and Dutch.